Support

Common issues

Perhaps your your issue has been adressd in the common issues list or maybe in the FolderSync FAQ

Note: Enabling WiFi in folderPair is not supported on Android 10 because of privacy changes.

Generel help

You can try to consult the help or FAQ page.

Request refund or transfer of license

If you want to request a refund within 72 hours after purchase or transfer your license to another Google account fill out this form: https://goo.gl/forms/e21sKHBkVXaqBnE92

Sending log file to support

If you have a specific problem with an app, then please include a log file using the procedure below. Please only send log files if requested by us.

How to create and send a log file

  1. To create a log file with useful data, enable [Collect logs] on our app’s about screen.
  2. Redo the function/action that fails (previous errors will not be logged, so this step is important).
  3. Go back to the about screen and review the log if you want.
  4. Send the logs to support mail.