You can try to consult the Help or FAQ page, also try to visit the FolderSync Google+ community or the CloudCaster Google+ community and make your issue known or put forward your request. They have separate search functions - please try them first, to see if your query has already been answered, before posting new questions.
Request refund or transfer of license
If you want to request a refund within 72 hours after purchase or transfer your license to another Google account fill out this form: https://goo.gl/forms/e21sKHBkVXaqBnE92
Sending log file to support
If you have a specific problem with an app, then please include a log file using the procedure below. Please only send log files if requested by us.
How to create and send a log file
- To create a log file with useful data, enable [Collect logs] on our app’s about screen.
- Redo the function/action that fails (previous errors will not be logged, so this step is important).
- Go back to the about screen and review the log if you want.
- Then press [Send collected logs] to attach the log to a new e-mail.
- Add your description of the problem and press send. Log files received without an error description are deleted.