Support

Common issues

Please check the FolderSync FAQ before contacting support.

General help

Consult the help page for further info on how to use FolderSync.

Request refund or transfer of license

If you want to request a refund within 72 hours after purchase or transfer your license to another Google account fill out this form: https://goo.gl/forms/e21sKHBkVXaqBnE92

Sending log file to support

If you have a specific problem with the app, then please include a log file using the procedure below. Please only send log files if requested by us.

How to create and send a log file

1. To create a log file with useful data, enable [Debug logging] on the app’s about screen.
2. Redo the function/action that fails so it gets logged (previous errors will not be logged, so this step is important).
3. Go back to the about screen and export the logs to zip file.
4. Send the logs to support mail.