Tacit Dynamics

Developer of FolderSync for Android

FAQ

Scheduled sync not starting

Battery optimization

Most common issue is that the Android OS is battery optimizing the FolderSync process so it cant run scheduled sync. To ensure sync can occur in background, disable any battery optimization for FolderSync in Android settings.

WiFi SSID not detected

Scheduled sync can be broken if Wifi SSID is not detected and you configured a SSID filter on folderPair connection settings - if you need FolderSync to detect SSID, please allow it background access to location on newer versions of Android. If you already gave permission to only allow while app is in use, you have to go to Android app settings for FolderSync and give location permission again for background use. If you don’t wan’t to do that, remove SSID filter configuration on folderpair.

Wifi doesn’t turn on

Unfortunately Android no longer allows turning on WiFi for apps targeting Android 10.

Instant sync issues

On Android 6.x/7.x instant sync functionality will not work for most devices for external SD card. This is an Android bug or perhaps a new undocumented limitation by Google. Nothing we can do about it unfortunately.

Google Drive issues

Exisisting account not working:

Please try to re-authenticate account or if that fails re-add Google Drive account and update FolderPairs to use newly added account. Some old API keys used by FolderSync can no longer be used, so adding a new account can unfortunately be required.

Browser authentication issue

If you have issues authenticating, please ensure Chrome browser is installed and it is the default browser. If issue persist try clearing data for Chrome browser in Android App settings. Firefox has also been reported by some users to work. Simple browsers on app store that use an internal standard WebView with not be able to work with the security measures Google is enforcing.

Syncing to a shared folder

If you want to sync to a folder somebody has shared with you, you need to add it it your drive. This can be done in the Google Drive browser interface.

1. Open the "Shared with me" section. 
2. Click a folder or files to be added to another location. (it will be highlighted) 
3. Press down "Shift + Z" 
4. Choose a location in a dialog box.

FTP issues

TLS session resumption for FTP

FolderSync doesn’t support this, so if using a server like FileZilla you have to disable it in server settings to use Foldersync.

SMB issues

Syncing files ending with dot (.) fails when uploading to SMB server?

Unfortunately this is an issue with many SMB servers and/or widows, they do not accept files ending with dot. The issue is not the missing extension, but the ending dot.

WebDAV issues

2FA access for NextCloud

If you have 2FA enabled on Nextcloud and want to use FolderSync, see this article: https://help.nextcloud.com/t/how-to-connect-to-webdav-using-totp/7036/2

I can not connect to a non-HTTPS WebDav server. Why?

Because of security restrictions when targeting newer Android SDK’s non-SSL http communication is no longer allowed by default and will not be readded, as it would be a security risk for all users of the app, since it can enable man-in-the-middle attacks on compromised networks. This can not be configured as a user setting because of the way it configured in the app.

It is recommended you enable SSL on your server or NAS, using the default self-signed SSL certificate it most likely has configured. FolderSync support self-signed certificates which can be enabled on account. If you absolutely have no other choice but to use a non-SSL server, please contact support to request the 2.9.x version FolderSync. Note, this old version is unsupported and will never receive updates.

Upload fails with java.io.IOException: Stream Closed or similar:

Some servers has a very low request time out setting. If you are using Apache webserver, many NAS like Synology or MyCloud are, you can remove usage of LoadModule reqtimeout_module modules/mod_reqtimeout.so in apache conf file.

OwnCloud connection issues

May be caused by streamlining of the configuration into two account types for ownCloud 6/7 and 8 respectively. Please reconfigure your accounts accordingly. If you get something like “refused stream” error for HTTP/2 you need to upgrade to latest nginx web server and version 2.9.4, where this is fixed.

OwnCloud/Nextcloud 2FA support

To login on server with 2FA enabled you need to generate App Password / Token for your user, this password can then be used in FolderSync to login.

SFTP issues

I can not login to my SFTP server

FolderSync uses the sshj library for SFTP. Please ensure your server algorithms are supported and key files are supported.

https://github.com/hierynomus/sshj

I get a “Received message is too long: 1416128878” error with SFTP. Why?

This seems to be a problem with the server. It responds with something the FolderSync doesn’t understand. See detailed answer below:

When I try to use sftp or scp2, I get a message like this: Received message too long (or “Bad packet length”) 1416586337 and the connection fails. What’s wrong?

“In order for this to work, the SSH session must be “clean” — that is, it must have on it only information transmitted by the programs at either end. What often happens, though, is that there are statements in either the system or per-user shell startup files on the server (.bashrc,.profile,/etc/csh.cshrc,.login, etc.) which output text messages on login, intended to be read by humans (likefortune,echo “Hi there!”, etc.). Such code should only produce output on interactive logins, when there is a tty attached to standard input. If it does not make this test, it will insert these text messages where they don’t belong: in this case, polluting the protocol stream between scp2/sftp and sftp-server. The first four bytes of the text gets interpreted as a 32-bit packet length, which will usually be a wildly large number, provoking the error message above”

Taken from here: http://www.snailbook.com/faq/sftp-corruption.auto.html

So you need to modify the SFTP server in some way, so that it doesn’t send back plain text.

Login with private key file doesnt work

Please ensure file is in one of the following formats: pkcs5, pkcs8, openssh-key-v1, ssh-rsa-cert-v01@openssh.com, ssh-dsa-cert-v01@openssh.com

Amazon Cloud Drive issues

Amazon Cloud Drive unavailable

Amazon has without warning closed access for 3rd party apps, so this integration is no longer working and has been removed.

Google Play

Do I need to buy Premium/Pro version again on a new device?

No, the premium upgrade or pro purchase is tied to your Google account. Just use the same account on Google Play on the new device, and your previous purchase will be recognized. Buying Premium in-app purchase in FolderSync doesn’t give access to FolderSync Pro but unlocks the free version to be identical to the pro version in every way.

How do I get a refund?

We can offer refund up to 72 hours after purchase or if your premium upgrade is not recognized and you want to cancel it or buy the pro version instead. We can also offer refund if you want to transfer license to new Google account, but some old purchases may for various reasons not be refundable in the Google Play console so we cannot guarantee this.

Please see this link for further details: https://goo.gl/forms/e21sKHBkVXaqBnE92

Why can I not get Pro version when I have purchased premium upgrade?

The premium upgrade in the free version of FolderSync unlocks it to be identical to FolderSync Pro, but it doesn’t enable download of pro version as its a different app on Google Play and the Pro version can only be downloaded if bought directly. If you have issues getting your premium purchase recognoized and want to cancel buy pro version instead, please request a refund.

Why can I download the free version, but not be able to buy the pro version?

There can be many reasons for this. Some countries like China are not supported by Goggle Play. Another reason can be that the device is not valid, because it doesn’t follow Google guidelines. Note that FolderSync is not restricted from any devices or countries by our doing. There are several steps you can take to try to remedy the situation.

Try using market enabler or similar tools: https://market.android.com/details?id=ch.racic.android.marketenabler&feature=search_result

For people with MIUI rom (and possible others with custom roms): http://miuiandroid.com/forums/showthread.php?7779-Protected-apps-in-the-market-shown-as-not-compatible

Problems with your purchase on Google Play?

Sadly any problems with Google Play is outside our control. You will have to ask Google for support. If you can’t download a purchased app, try again a little later or try restarting your device, then it usually works. A few users simply can’t purchase apps, and they continually get “Internal market error”. If you think you have accidentally purchased the app twice, then please check the billing statements. One of them will probably say cancelled and that no charge has been performed, so there is no need to contact support for a refund.

Will your apps be available on the Amazon Appstore for Android?

The paid app has been submitted to the Amazon app store, and can be found here: http://www.amazon.com/s?_encoding=UTF8&field-brandtextbin=Tacit%20Dynamics&node=2350149011 .

How do I migrate settings from free to pro version?

Create a database backup in the free version in the settings menu. Then fire up the pro version and restore database to import settings - this will overwrite existing settings so beware. That’s its. This might not work on a few devices, but currently there is no solution for this.

Account

How do I fix getting stuck on web page when trying to authenticate account?

When using external browser or custom Chrome tab to authenticate Google Drive or other OAuth supported cloud providers some can get stuck on the web page that gets redirected to. The cause of this is the app is not opened as it should when the https://www.tacit.dk/oauth-return url is loaded. To remedy this please ensure you are using Chrome as your default browser and it is the latest version. Also try to clear defaults for Chrome if still not working.

File Manager

How can I access internal SD card, external SD card and USB OTG drive?

To be able to access internal and external SD card, USB OTG and Android/data folder the the necessary permissions must be granted to the app. You do this on the permissions screen that can be opened on about page (right-most option in the bottom menu). It will display which permissions are required by the app and the status of these - and most importantly give you an option to grant the permissions, if they are missing.

Its also important to note, that if you change your SD card, you must regrant permissions for that SD card to FolderSync or the new SD card won’t have write access. You must do this everytime you change SD card, no matter if a SD card has been previously granted permissions. If you decided FolderSync should no longer have write access to external SD card, you can revoke its permissions in settings.

Sync

On Android 11 /Android/data folder can no longer be accessed, why?

Android 11 has new file permission requirements and has restricted access to certain folders, like the data folder. Unfortunately apps can’t request these new permissions yet, and be accepted on the play store. This should be possible soon. Unfortunately it seems data folder will not be accessible even with new permissions. More info: https://developer.android.com/training/data-storage/manage-all-files#all-files-access-google-play

Note: Built-in vendor file managers can still access protected folders in some cases.

Why does instant sync not work?

This feature works only for local files device. When enabled, local file changes will be detected in the device folder, and a immediate partial sync will be attempted if other folderpair conditions allow this, such as network settings. Some custom ROMs may not support this. Newer versions of Android may not support this feature on external SD cards, since it appears folder/file change events are not propogated to apps properly.

Why do I get sync errors when my Amazon S3 bucket name has a period in it?

Unfortunately bucket names with periods (.) in them is no longer supported by the Amazon API. This is because it results in SSL certificate errors when the Amazon server is accessed by an url like https://some.bucket.name.s3.amazonaws.com. I recommend the period character is replaced by a dash or other legal domain name character.

What is the conflict setting and how does it work?

When syncing a conflict can occur when both the local and the remote file has been modified since the last sync. You then have four options: to skip the file, to use the newest file or to use either the local or the remote file. A conflict gets detected when both the local and remote modified time stamp for the file has changed since last sync - FolderSync could then of course just use the newest file, but then what if you had made some changes to the “older” file, that you wanted to save? A conflict will not be detected in cases where the modified time stamp is within the threshold for modified time stamp bug fix setting

Why do files sometimes get transferred even if they haven’t changes?

There is some kind of bug on some Android versions, where timestamps of files change independently of Foldersync, even if they haven’t changed. It could be caused by media scanning the SD card, remounting or rebooting or perhaps issues with timezones but we do not know for sure. We don’t have the problem on our test devices, and currently only a small subset of users have this problem. We are looking into handling this issue using md5 checksum to see if local files have changed before they are synced again. Look for it in a future release. If the timestamp of a remote file change, for whatever reason, even if the file is unchanged, then FolderSync will not be able to detect it and the file may be retransferrred.

Why is there no overall sync progress shown?

FolderSync’s current sync engine progresses through the folder structure of the remote and local folders as they sync runs, and process each folder on its own. FolderSync doesn’t know how many sub folders and files that may remain to be synced in folders not yet processed. It is perhaps possible to list all files/folders before syncing of changed files starts, but it may still take a long time to calculate this because it can depend on 1000’s of web requests for large folder structures, and when no files are synced, this is essentially what happens anyway.

Think about it like this: if you run a sync where no files are transferred, the time that the sync needs to run, is the same time as is needed to calculate the number files to be synced (if there had been any). So it doesn’t make sense to show progress for syncs’s where no files are transferred (because when the calculation is ready, the sync has completed).

A future version of FolderSync may include a updated sync engine, where this calculation is done, and all files are transferred at the end of the sync. Then it will be possible to show how many file transfers remain in sync.

Why don’t my scheduled sync run?

There can be many reasons for this. If you have the app installed on SD card, the scheduler will not be set on boot up of the device because of limitations in the Android OS. This is why FolderSync from version 1.7.0 on will have its install location set to “internalOnly”. Otherwise it will mean scheduled syncs will not run until you have started FolderSync at least once. Another reason can be that the connection type is not allowed for the folderpair that is scheduled to sync, or some other condition is not met. You can also try enabling “Use full wakelock” in settings - some devices require this setting to be enabled or they will not wake correctly.

When are modification timestamps for files updated?

Generally modified time stamp for a file is set on download and upload, not at any other time. However not all cloud providers or protocols support setting modified time stamp of uploaded files, so images that is uploaded may get a newer modified time stamp than on the device etc.. This table will illustrate which providers and protocols support setting the modification time stamp for an uploaded file:

Provider/protocol Modification time stamp preserved
Amazon S3 No
Box No
Dropbox No
FTP Yes (if supported by server)
Google Docs No
Google Drive Yes
NetDocuments No
SFTP Yes (if supported by server)
OneDrive No
SMB/Cifs Yes (if supported by server)
SugarSync No
Ubuntu One No
WebDAV No

Why are my files not being synced correctly?

This answer will try to address a range of common reasons why your files may not sync as you thought they would:

If subfolders or some files are not syncing at all - make sure sync of subfolders is enabled. Also check if the files or folders not marked as hidden (in Google Docs this will happen if you choose to hide items from being shown in “home”). If so, enable sync of hidden files. Also make sure items are not excluded because of a sync filter.

Connections - make sure the allowed connection type is enabled at the time the sync should run or else the folderpair will not be synced at all.

FTP/FTPES - if you have problems with FTP syncing, please try the legacy option first before contacting support.

Special characters in file names - please use universal acceptable file characters in file and folder names. Some good recommendations can be found here: http://www.mtu.edu/umc/services/web/resources/cms/characters-to-avoid.html Box doesn’t accept file names or folders that start with a dot “.”.

FolderSync doesn’t delete removed files in a two-way sync. Why?

FolderSync has a fairly simple sync engine, meaning that FolderSync doesn’t store state for each individual file. Thus the only information it knows about a file is what it knows at the time of the sync. Thus, if you delete a previously synced file for a two-way sync folderpair on either the local or remote end, this file will be resynced, because FolderSync sees this a an unsynced file. This is intentional.

Note: From version 1.4.0 on FolderSync support deletions in two-way sync.

FolderSync overwrite changes in my local/remote file and uses the oldest file?

This can only happen if the rule “overwrite always” is used, or if you are experiencing the Android OS bug mentioned in the next question. If “overwrite always” is not set, FolderSync will never overwrite the newest file - but the bug mentioned results in the newest file having an older timestamp. See below for more details.

FolderSync sometimes sync files that haven’t changed. Why?

FolderSync compares the lastmodified timestamps on the local and the remote file when the option to overwrite older files in a folderpair is set. If the targetfile is older, it is overwritten by the sourcefile. AmazonS3 and Dropbox don’t have any support for setting the timestamps of uploaded files, so when a file is uploaded to one of these services, FolderSync attempts to set the timestamp on the local file, to ensure the timestamps are in sync.

Likewise when a file is downloaded, the timestamp of the localfile is set to that of the file in Dropbox or Amazon S3. This ensures, that on the next sync check FolderSync will see the files as identical.

However, on some Android devices there is a bug in the operating system that makes setting the timestamp of the local file fail. Thus, at the next sync check, typcially when using two-way sync, FolderSync sees that the cloud and local file have different timestamps, and thus syncs the file again. This will then happen every time.

From version 1.4.0 on the local and remote timestamp are stored in a database, and used for comparison at next sync. Along with an user configurable option to to ignore a timestamp difference, this should eliminate the resyncing problem.

For information regarding the Android OS bug see these references: http://code.google.com/p/android/issues/detail?id=15480 http://code.google.com/p/android/issues/detail?id=1699

Even the official Dropbox app has the same problem: http://forums.dropbox.com/topic.php?id=22437

Sync failing because of file conflicts

If a file that has not been synced before, exists both locally and remote when syncing, and the two corresponding files do not have an identical modified timestamp, you will get a conflict. The same conflict will happen for a file that has been previously synced, if both the local and remote file changes since last sync (gets updated with a new timestamp and perhaps new content, by other applications or you). You can configure the folderpair to use the overwrite oldest file in such a case using the conflict setting under FolderPair->Advanced. The remote and local file may be identical, other than the timestamp, but FolderSync can not verify this without overwriting one of them with the other, since a file-hash of the remote file is often not available. 

Bad request errors or failing folderpairs

Please try to re-authenticate account. In some cases you also need to re-select to remote folder for folderpairs, since the path structure on the remote end has changed because of usages of new API versions. Just re-select the folder you are already using, so the remote folder info can be refreshed.

Misc

Why are my transfer speeds slow?

Transfer speeds can be slow for many reasons and can vary from device to device. FTPS/SFTP speeds can potentially be increased by disabling compression, since this limits how much data can be sent by how fast the CPU can compress the data. The speed of the memory card can also influence transfer speeds of course. Transfer speeds have been compared to other popular file managers and they are comparable on the devices we test on, but we are aware that users on some device experience lower speeds.

Why can’t FolderSync be moved to the SD card?

Unfortunately this feature will not be enabled, since it can cause scheduled syncs not to work and then a lot of users will probably complain. :-) However, if you have a rooted phone you can use this tool to move any app to SD: https://market.android.com/details?id=com.leinardi.setinstalllocation

Just as long as you know that doing so may cause scheduled syncs not to work correctly.

How do I use Tasker to run a sync in FolderSync?

First of all the full version is required. The full version works as a Tasker plugin - when you configure a new task in Tasker you are presented with a number of Action categories, one of these being “Plugin”. Select this and then select “FolderSync” plugin action. Then press edit and select the folderpair you wish to start syncing with this task is executed by Tasker. Then save the task as you normally would in Tasker. For a more general introduction to tasker go here: http://tasker.dinglisch.net/faq.html

HTTPS connection errors

This can happen on newer Android devices, since deprecated encryption ciphers are no longer enabled by default with OkHttp/Android to increase security. This means, if you are connecting to an insecure web server using WebDAV or ownCloud, the connection may fail. You can either upgrade your server or try to enable self-signed certificates for you WebDAV/ownCloud account. See here which protocols/ciphers are supported on which Android versions: https://developer.android.com/reference/javax/net/ssl/SSLEngine.htm